McKesson
Customer Service Representative
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Location
5701 N. Pima Road - Scottsdale / AZ
Employment type
Full-Time
Pay
Competitive/hour
Job description
Description:

Join our team of leaders to begin a rewarding career as a Customer Service Representative with a starting pay rate of $16.00/hr!

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.

Current Need:

Our Scottsdale location is looking for dynamic and motivated Customer Service Representatives to join our team. Our Customer Service Representatives interface with customers and company representatives to handle a variety of moderate scope customer service functions and provide a world class experience. This is a fantastic chance to work for a company that has the rare mix of being a fun, yet high-paced and professional work environment. We currently have the following shift available to add to our team:

  • $16.00 hourly to start
  • Monday through Friday - 8:30am to 5:00pm
    • Need to be flexible to work an 8-hour shift between the hours of 7:00am to 5:00pm if needed.

Position Description:

The Customer Service Representative position-

  • Handles inbound calls and order entry
  • Educates customers on products and services available
  • Works with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines
  • Researches and processes credits to customers for stocked returns, damages, and other issues
  • Follows correct procedures and compliance guidelines (i.e., hazardous materials, cold chain compliance, pedigree)
  • Determines and documents customer credit (i.e., accurate reason, issue credit, organize logistics of returned product) and effectively communicates with customer and sales throughout process
  • Responds to basic customer inquiries regarding products, pricing, and basic backorder reports in a timely and professional manner
  • Provides customer requested documents (i.e., invoices, POD’s) and samples
  • Manages customer and product data within the system
  • Takes on special projects as assigned

Key Relationships:

  • Communicates with cross-functional departments to coordinate customer service

Minimum Requirements:

Knowledge

  • High School diploma or equivalent and minimum 2+ years customer service experience
  • General knowledge of customer service processes and procedures
  • Strong medical and pharmaceutical knowledge a plus
  • MS Office
  • COVID19 Safety Protocols

Skills

  • 1+ year experience using Customer Service technologies (i.e., JD Edwards, Cisco, case management, Supply Management, etc.)
  • Professional written and verbal communication
  • Energetic self-starter 
  • Strong problem solving
  • Attention to detail

Abilities

  • Flexibility to work various schedule depending on need – weekend shifts may be required
  • Effective interaction with customers, vendors, sales reps, and co-workers
  • Prioritization and Multi-tasking
  • Keyboarding at medium proficiency level – large percent of time performing computer-based work

**If you require accommodations for this interview - please reach out to us at 877-337-0059 as soon as possible to coordinate. 

McKesson is an Equal Opportunity/Affirmative Action employer.

McKesson is committed to being an Equal Employment Opportunity employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition @ McKesson .com. Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site.

Benefits & Company Statement: 

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

When you join McKesson, you become a part of something special. You also get access to a wide variety of benefits; take a look at our total rewards:   https://s3.amazonaws.com/mckesson/documents/McKesson-Benefits-at-a-Glance.pdf 

Here are a few employee perks: 

  • We offer a competitive starting wage along with a competitive career progression program
  • We offer 16 PTO days to all eligible employees along with paid Holidays
  • Our customized medical, dental and vision packages are created to fit you and your family’s needs
  • Earn health insurance and gym membership rebates through our wellness program
  • Invest in your future through our generous 401(k) Retirement Savings Program and Employee Stock Purchase Plan
  • Take advantage of our Tuition Reimbursement Program to offset continued education costs
  • Put your family first by taking advantage of our children of McKesson Employee’s Scholarship Program
  • Provide you tools to advance in your career
  • Utilize the Employee Assistance Program for help with legal, financial and mental health matters
  • Help create a healthier world through our volunteer and philanthropic programs

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Agency Statement: 

No agencies please.

Join us at McKesson!
 

By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information.

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!


Experience:
Education:
Skills:

By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information.

Requisition ID
JR0032216 - Scottsdale, AZ
About McKesson
It’s not just a job, it’s a purpose. McKesson employees know that our work makes a difference in the life of a patient, every minute of every day. And we take that job seriously. That’s why we come to work every day, ready to deliver. We celebrate diverse perspectives and innovative thinking. We are problem solvers and answer seekers. We are life-long learners and passionate explorers. We are McKesson. And together, we’re shaping the future of healthcare.
Need any help?
Call us at: (877) 337-0059

Customer Service Representative

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